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FAQ

Horizons HR Services is your employer. Regardless of which assignment you are on, Horizons HR Services will always be your employer. All communication should be conducted with your dedicated recruiter or local Branch Manager including all work assignments or employment issues and payroll.

The length of an assignment varies according to our client’s needs — ranging from a few days to a few years. We work to place you in a role that fits your needs. While assignments are subject to our client’s needs, it is important that you communicate your needs with your recruiter as well.
Be sure to contact your local office to speak with your recruiter or Branch Manager. They will be able to assist you in continuing your job search and consider placing you in a new position.
Many assignments do transition into full-time jobs, depending on your performance and what the client needs. Many businesses use our services as a way to decide if there is a good fit between employer and employee. If your assignment turns into a full-time job, the client will become your direct employer.
Please notify your Recruiter or Branch Manager immediately, especially if safety is a concern.

If for any reason you must be late or absent from your assignment, you are required to notify your local branch office as soon as possible. Horizons HR Services will notify the client in advance or make the necessary replacement. If you do not call or contact the office before quitting an assignment you will be considered a No Show. Any future assignments with Horizons HR Services may be terminated.

All timecards must be turned in by 9:00 A.M EST Monday morning in order to be paid on Friday of the same week. All timecards must be signed by the client/Direct Supervisor. No timecards will be processed without signature.
All payroll funds are direct deposit. Banking deposits and paycard funds are available on Fridays following the week that you worked. If the holiday is on a Friday, your deposit will be made on the preceding Thursday.

If an accident occurs and you are injured while on the job, call your Horizons HR Services office immediately! Horizons HR Services is your employer, and your benefits are covered by Horizons HR Services. We must be notified immediately so that we can make sure you are given care and attention at the proper medical facility.

Horizons HR Services offers health benefits for purchase which include Medical, Dental, Vision, Term Life, and Short-Term Disability. We also offer retirement plans. All plans require certain qualifications that must be met to be eligible. Your recruiter can discuss these in more detail with you.

Friday is our weekly payday…. This will compensate you for all hours worked through the previous Sunday.

  1. Your weekly earnings will be deposited directly into your account weekly on Friday.
  2. Horizons HR Services does not mail weekly paystubs. Associates are responsible for checking their weekly paystub.

3. To view your paystubs or W2s, please log onto your account HERE. https://infhsg-ep.prismhr.com/#/auth/login

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